Reviews

Super convenience and excellent standard.

5 of 5 stars review on TripAdvisor - 10 Feb 2025

Very welcoming from the first moment and attentive staff.Spacious comfortable clean rooms and help available at any time.We were delighted and plan to return next month,it was a pleasure to be there. NO stress or worries about anything and pleased to see the efforts to save electricity and promote recycling.Very convenient luggage minding service.We will return it was a most enjoyable stay.

by Maggie M, Brynamman, United Kingdom

Best hotel in London

5 of 5 stars review on Google - 10 Feb 2025

Best hotel in London. All the staff are amazing and so pleasant to deal with. The location is perfect you have the underground and the trains less than 2 mins from the hotel , the area has loads of restaurants and little shops too. We can’t wait to come back and stay here.I hope you realise how much of an amazing team you have they are all a credit to the hotel. A special mention to the Lady on reception and the house keeping manager who looked after us with an early check in on arrival we were so grateful as we arrived quite early

by Lynn Ryan

Service provided was exceptional

5 of 5 stars review on Google - 10 Feb 2025

Claudiu, Zack and Julia were extremely professional and the service provided was exceptional. I can’t thank them all enough for going above and beyond for me during my visit. Really, really impressed.

by Victoria Perry

The best hotel we’ve stayed at in London!

5 of 5 stars review on Google - 10 Feb 2025

Hands down the best hotel we’ve stayed at in London! The staff were amazing

by Daniel Ryan

Great Paddington Hotel

5 of 5 stars review on TrustYou Survey - 03 Feb 2025

The Paddington Mercure is located within a 100 m walk from Paddington Station and the Express train from Heathrow. Its staff are very welcioming. I was upgraded and had a very comfortable, although small by Asian standards, hotel room. The bed was very nice and the shower with rain forest head, was nicely luxurious. My stay was only for one night and was without breakfast due to early meetings. I have stayed before and always use it as a welcome point on arrival from Heathrow into the City.

by Robert Wyld

The front desk were very helpful

5 of 5 stars review on Google - 01 Feb 2025

Mohammed and Mimi at the front desk were very helpful, and the night staff was great too. Enjoyed the stay, and late checkout allowed. They have baggage storage to let you tour London! 😀

by Christopher Nordin

I will definitely come back

5 of 5 stars review on Google - 31 Jan 2025

I will definitely come back.. Their service is superb.. The staff was super friendly, nice and very helpful.. Recommended!!

by PL

A clean hotel and suitable for families

9 of 10 stars review on Booking.com - 31 Jan 2025

The hotel is close to Paddington Station and you can also walk to Ajour Road or Oxford Street. The rooms are clean and have good services compared to London hotels and surrounded by restaurants offering halal food and services. Overall, suitable for Gulf families. The staff is also helpful

by Ahmed Bahrain

This hotel is exquisite!

5 of 5 stars review on Google - 30 Jan 2025

This hotel is exquisite! So easy from Paddington and a great spot for an overnight! A short walk to everything and all the staff are so friendly and helpful! Outstanding!

by Chris Stephenson

Exceptional

10 of 10 stars review on Booking.com - 29 Jan 2025

Proximity to Paddington underground station, convenient entrance, elevator in the hotel. The area is within walking distance of the main attractions. Availability of a robe, slippers and other little things. Nice and polite staff. They treated us to prosecco and Ferrero Rocher sweets. I liked everything.

by Assel, Kazakhstan